I paid but did not receive a payment confirmation.

If you have paid in advance, you will receive a payment confirmation shortly after receipt of payment. 

Please also check your spam folder in your email inbox.

Possible reasons for a missing payment confirmation:

  1. There is a typo in your email address during your order and so it was sent to the wrong email address.
  2. If payment has been made by bank transfer, it may take up to 3 working days for a receipt of payment to be noted. The confirmation will be sent automatically by e-mail.
  3. Incorrect/missing purpose: Please send us proof of payment showing the date, recipient and purpose of the transfer. We can use your proof of payment to track down the payment.

If you still have not received a payment confirmation, please contact our customer service.

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