Return policy

We grant you a voluntary right of return of a maximum of 60 days for purchases in the online shop at upon presentation of the original purchase receipt (invoice), which goes beyond the statutory right of withdrawal.

Our company thus grants you the possibility to withdraw from the purchase contract even after expiry of the statutory withdrawal period by returning the goods within 60 days of receipt. The statutory right of withdrawal and the statutory warranty claims remain unaffected by this right of return.

Please note the following:

  • The returned goods must be complete, undamaged and unused and must not show any signs of use. This will be ensured after arrival of the goods in our warehouse by a careful inspection of the components as well as by reading out the stored training parameters.
  • Goods must be returned in their original packaging, otherwise we may refuse to accept your return.
  • Gift vouchers and other services are excluded from the voluntary right of return.
  • Goods must always be returned in their entirety, partial returns are excluded from the voluntary right of return.
    Goods must be returned exclusively to our returns warehouse.
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