Delivery & assembly at your chosen location

Assembly service with Hermes

Convenient delivery with professional assembly included

When purchasing large and heavy sports equipment, both transport and assembly can be a challenge due to the size, weight and complexity of the equipment. That’s why we offer the Hermes “Delivery & assembly at your chosen location” service for selected products in our online shop.

You can see directly on the relevant product page whether the Hermes assembly service is available for a specific piece of sports equipment. The service can only be booked for a product if a corresponding delivery or assembly option is shown there.

The service is available for selected treadmills, rowing machines, exercise bikes and strength training machines in particular. Availability may vary depending on the product.

What does the Hermes assembly service include?

The Hermes assembly service is a specialist service for large and heavy products. 
Unlike standard delivery, your order is delivered by two trained Hermes professionals to the location of your choice in your home and professionally assembled in accordance with the manufacturer’s instructions – provided the local conditions allow this.

You don’t have to worry about either transport or assembly.

Your benefits compared to curbside delivery

• Delivery to your chosen location: Your sports equipment is transported to your chosen location (e.g. apartment, floor or basement), provided it is accessible.
• Professional assembly: The equipment is assembled by trained installers in accordance with the manufacturer’s instructions.
• Maximum convenience: No carrying, no tools, no assembly – we take care of everything for you.
• Safe transport & assembly: Two professionals ensure that heavy and bulky equipment is handled safely.
• Appointment scheduling: Hermes will contact you in advance to arrange a suitable delivery and assembly appointment.

Shipping costs & delivery time

Costs
The cost of delivery & assembly depends on the type, weight and dimensions of the sports equipment. The price is shown directly on the product page if this service option is available for the item in question.

Delivery time
The assembly service usually does not extend the delivery time. You will be informed in advance of the specific delivery and assembly appointment.

When is the Hermes assembly service a good choice?

This service option is particularly recommended for:

• Treadmills
• Rowing machines
• Exercise bikes
• Strength training machines
• Other complex or heavy fitness equipment

You save time and effort and avoid mistakes or damage during self-assembly.

How to place your order

1. Select the product you want.
2. On the product page, select the “Delivery & assembly at your chosen location” option.
3. After your order has been confirmed, Hermes will contact you to arrange an appointment.
4. Two trained employees will deliver the sports equipment to your chosen location and professionally assemble it, where possible.

Important requirements for delivery & assembly

The local conditions must be suitable for delivery and assembly to be carried out.

Before placing your order, please check that:

• Doors, hallways, stairs and any elevators are sufficiently wide and high
• The route is clear, safe and sturdy enough
• There are no very narrow, steep or sharply winding staircases
• Any elevator is working and large enough on the delivery date
• The assembly location is easily accessible, clean and sufficiently well lit
• Walls, floors or ceilings are sturdy enough and suitable for assembly

Delivery is not possible in the following examples:

If you’re unsure, please contact us before placing your order.

We’ll be happy to advise you to help ensure smooth delivery and assembly.

Not included in the assembly service

The Hermes assembly service covers assembly in accordance with the manufacturer’s instructions only.

It does not include:

• Connection to electricity, water or gas
• Disassembly or disposal of old equipment
• Structural modifications or special assembly work
• Assembly on unsuitable or insufficiently sturdy surfaces

A take-back of old equipment is possible by prior arrangement, but it is not part of the Hermes assembly service. You can find more information in Take-back of old large devices.

If delivery or assembly is not possible

If delivery to your chosen location or assembly is not possible due to the local conditions, the delivery will be made to the nearest accessible location (e.g. the entrance to the building or your apartment door). In this case, assembly will not be carried out.

If the assembly service is booked despite obviously unsuitable conditions and delivery or assembly cannot be carried out on site, the service will be considered fulfilled once the team has arrived.
In this case, delivery or assembly costs are non-refundable.

Important information

• The assembly service is available only for certain items and is shown exclusively on the relevant product page.
• If the option is not offered on the product page, this service is unfortunately unavailable.
• The service is available in Germany only.
• Assembly is carried out in accordance with the manufacturer’s instructions only.

Enjoy maximum convenience with the Hermes assembly service – from delivery to the professional assembly of your new sports equipment.