Returns portal for customers

Sportstech Returns Portal

Instructions for the Returns Portal

If you would like to return a product, please use our Returns Portal. The entire process is simple and only takes a few steps:

How returns work:

1. Log in to the Returns Portal using your order number and ZIP code (from your order confirmation).
2. Select the product you would like to return.
3. Specify the reason for the return.
4. Describe the problem in as much detail as possible.
5. Upload at least one photo or video showing the defect or condition.
6. (Optional) Provide an existing ticket number.
7. Provide a valid phone number.
8. Submit your request.

Please note:

• We communicate exclusively via the email address you provided when placing your order.
  If you’re not sure which one it was, simply check which email address we sent your order confirmation to.

Check the status of your return

You can check the current status of your return at any time via the Returns Portal. All you need is your order number and the associated ZIP code.

1. Log in using your order number and ZIP code
2. Check the status of your return

Do you have any questions or problems?

Our customer service team will be happy to help:
📧 support@sportstech.de