Sportstech Live App – Quick Fixes

All compatible devices are marked with a Bluetooth icon in the app and listed under “Bluetooth devices".

You can find a complete overview of all compatible devices here.

The Sportstech Live app communicates with your device via Bluetooth Low Energy (BLE). Only devices that support BLE and have already been implemented in Sportstech Live can be connected.

We are continuously working to expand the number of supported devices.

This feature is not yet available. Our developers are working hard to implement it as soon as possible.

If you don't have an account yet or can no longer remember your password, please contact our support team. We'll be happy to help.

⚠️ Description:
There may currently be technical issues when logging in to the Sportstech Live app via QR code with version 1.1.7. Our tech team is already working hard on a solution.

We currently expect the issue to be fully resolved within the next 2–3 business days (a software update may already be available).

Solution – alternative login via email:
To keep training in the meantime, please log in using your email address and password. This login method is currently working as usual. You can then connect your device as normal, and your training data will be synchronized.

👉 How to log in with your email:

1. Open the Sportstech Live app on your device.
2. Tap “Log in with email".
3. Enter your email address and password.
4. Select and connect your device.

We will, of course, let you know as soon as QR code login is working properly again. Thank you for your patience and understanding.

Description:
Your device does not appear in the device list in the Sportstech Live app.

Solution:

• First, check whether your device is compatible with the Sportstech Live app. All compatible devices are marked with a Bluetooth icon and listed under “Bluetooth devices" in the app.
• You can find a complete overview of all compatible devices here.

👉 If your device is not on the list, it either does not support BLE or has not yet been implemented in Sportstech Live.

Description:
Your device appears in the app, but cannot be connected to the Sportstech Live app via Bluetooth.

Solution – if your device supports Bluetooth:

1. Restart the device.
2. Restart the mobile app.
3. Turn Bluetooth off and back on on your smartphone.
4. Try connecting again.

⚠️ Important: Make sure that:

• your smartphone has an active internet connection,
• the Sportstech Live app is up to date,
• your device is not already connected to another smartphone or tablet.

👉 If your device does not support BLE or has not yet been implemented in Sportstech Live, unfortunately, it cannot be connected. We are continuously working to make the app available to more users.

Description:
You're having trouble connecting your sBike Lite to the Sportstech Live app.

Solution – how to connect your sBike Lite step by step:

1. Turn on the device's power switch and make sure the QR code is visible.
2. Open the Sportstech Live app.
3. Go to the “Manage devices" screen within Quick Start or video-based workouts.
4. Turn the Bluetooth switch at the top of the screen off or on.
5. Once the device appears in the device list, tap “Connect".
6. After the connection is successful, you will see a timer on the device screen.
7. Tap “Continue".

👉 How to tell if data is being transmitted:

• You will hear a beep as soon as you start pedaling.
• You will also hear a beep when you stop pedaling or pause.

⚠️ If you don't hear a beep while pedaling, no data is being transmitted. In this case, disconnect and start the process again.

Description:
You expect the app to control your device's resistance automatically, but this is not currently working.

Solution:
This feature is not yet available. Our developers are working hard to implement it as soon as possible.

👉 Once the feature is available, it will be provided automatically via an app update. So make sure your Sportstech Live app is always up to date.