Sportstech Live – Technical FAQ

Please install the app and register using the email address you provided when placing your order. Please use the 14-day trial period and add your preferred payment method. After that, please contact Customer Service via the Help Center in the app or using the contact form so your access can be checked and then activated for you in our system.

If you’re having trouble logging in, first try restarting your sLine. If you’re using the Sportstech Live app on a mobile device, close the app and try again after restarting your device. Make sure your sLine, Sportstech device or mobile device is connected to the internet and that you’re using the correct email address and password. If you continue to experience problems, please contact our Customer Service team.

You can easily log out of your account. Go to your profile and tap the menu icon in the top-left corner. There you’ll find the "Log out" option. Tap it and you’ll be logged out.

To change your password, go to the app settings by opening your profile and selecting "Change password" under "More". Enter your current and new passwords. Confirm the change by clicking "Update".

If you’re waiting for an email from us and haven’t received it, please check your spam folder. If you can’t find it there, try the action again. There may be a typo in the email address. If you still don’t receive the email, please contact our Customer Service team directly.

Yes, the Sportstech Live app supports AirPlay. This lets you conveniently stream your workouts to your Apple TV.

Yes, you can pause your workouts at any time. Simply tap the touchscreen on your sLine or mobile device. You can then resume, end or restart your workout.

Yes, you have several options for filtering your workouts. For example, if you select the "Equipment workouts" filter, the app will show you all workouts that can be completed using equipment. You can also filter by a specific piece of training equipment, such as the sBike.

If you’d rather work up a sweat with a challenging bodyweight workout, select the "BodySports" filter. You’ll then only see workouts that can be completed either without equipment or with our small equipment, such as dumbbells or resistance bands.

You can also use the red button in the bottom-right corner to filter workouts by duration, difficulty level, language or trainer.

Work out together and celebrate your achievements, or challenge others to sweat-inducing competitions – these are just some of the things you can do with the community feature in the Sportstech Live app.

Connect with other fitness fans in just a few steps – it’s that easy:

• Tap the Community icon at the bottom of your screen. Here you’ll find a list of your friends’ profiles as well as the current community leaderboard.
• Now select the profile of the user you’d like to send a friend request to, or tap the Add friend icon directly.
• Alternatively, you can search for and add other community members using the search field.
• You’ll receive a notification when you get a friend request or when your request has been accepted.