I am unable to complete my order.

The packaging for the requested replacement part

To do our part for environmental protection, we’d like to inform you about a special measure we at Sportstech have introduced for shipping our spare…

Is it possible to assign an order placed as a guest to a user account?

Unfortunately, the orders you placed as a guest cannot be linked to your user account retroactively. Nevertheless, these orders…

Customer service chat

Change delivery adress/date

Once you have completed your order, you can unfortunately no longer change your delivery address.

How do I change my billing address?

You can easily change your billing address in your user account or for each order in the order process.

I forgot my password!

In the login area of our online shop you can simply enter your e-mail address and request a new password by clicking on "Forgotten password". The new password …

How can I change my user name?

Please log in to our online shop with your email address, you do not need a user name for this.

How do I add a guest order to my user account?

Once a guest order has been placed, it cannot be added to a user account.

I have received the wrong item.

If you have the wrong item, please contact our customer service immediately.

My delivery is incomplete

If parts of your order are missing, please contact our customer service immediately.

To which countries does Sportstech deliver?

If your ordered item arrives damaged, please contact our customer service immediately. Send us pictures or a video of the damage directly and have your order n…

To which countries does Sportstech deliver?

In this overview you will find all the countries we deliver to:

I haven't received my delivery

Check your letterbox to see if you received a notification card informing you where your order was delivered.

Possible delays in delivery

If there are any delays in your order, we will inform you by e-mail or telephone.

Where is my order? (Tracking)

For each order you will receive a tracking number by e-mail as soon as we have shipped your items. You can use this to track your order and view the shipment h…

When will the delivery take place?

For items available immediately, your order will be processed and shipped within one day. This does not apply to weekends and public holidays.

The shipping company has not come all day - what now?

Due to a bad traffic situation, for example, it can happen in rare cases that the shipping company cannot keep your appointment. In this case, the shipping com…

Will the shipping company bring the product to my flat?

Your delivery will be handled by Rieck IDS.

When does the carrier delivery?

The carrier will contact you by e-mail or telephone before delivering your ordered goods and will agree the day and time of delivery with you.

Shipping costs

The shipping costs of an order depend on the shipping service provider and the weight of the item.

Our shipping service providers

We work together with various shipping service providers: GLS, DPD, DHL and Rieck IDS.

Can customs costs be incurred and what do I have to consider?

The following applies to deliveries to non-EU countries:

An incorrect amount was debited from my account.

If an incorrect payment amount has been debited from your account, please contact our customer service team immediately.

I paid but did not receive a payment confirmation.

If you have paid in advance, you will receive a payment confirmation shortly after receipt of payment.

How can I change my payment method?

You can select the payment method during the order process. Unfortunately, you cannot change the payment method once the order has been completed.

I have not received an order confirmation

The order confirmation will be sent to you shortly after the order has been completed. Please also check the spam folder of your e-mail inbox. If you still hav…

How can I change the item or number of items in my order?

You can adjust the quantity of your desired items in your shopping cart. Click on the trash can icon to remove or on the "+" to increase the quantity.

I cannot add the product to the shopping cart

Please note that you can only add products to the shopping cart that are available or ready for pre-order. If products are not available, they cannot be added …

I cannot complete my order

Please check that you have selected all the mandatory fields (marked with *).

How do I get to the shopping cart?

On our website you will find the shopping cart at the top right. If you have not added any items to the shopping cart, no content will be displayed in the shop…

Can I order as a company?

You can also order from us as a company. We can even offer you a B2B programme.

Information

Do you have questions about our products? Then try our Sportstech Support Chat! Fast, easy, and always there for you.