How can I obtain the required spare parts?

You can easily request any spare parts you need from us without affecting the warranty on your sports equipment. This environmentally friendly approach allows you to replace the parts yourself. If a part cannot be replaced for various reasons, or if replacing it could compromise your safety, we will let you know.

We encourage you to replace any spare parts yourself, as our sports equipment is specially designed for home use, making maintenance and repairs particularly easy.


Here’s what to do:

  1. Find the required spare part number in the spare parts list.
  2. Send us a request using the contact form, including the required quantity, model number, your delivery address and telephone number.
  3. Wait for our instructions/confirmation. We’ll get back to you as soon as possible.

Our Smart Service Chat is also available for self-help instructions.

At Sportstech, we know how important it is for you to keep your equipment ready for use. To help you get the most out of your Sportstech equipment, we offer a comprehensive spare parts service. Here you’ll find all the information you need:

Requesting spare parts:

Equipment age: You can request spare parts from us for Sportstech equipment of any age. However, please note that availability may vary depending on the model and age of your equipment. After our Support Team has reviewed your request and consulted with the Spare Parts Team, it may occasionally turn out that the required spare part is unavailable and may no longer be available to order.

Request process: Please contact our Customer Service team with your equipment model and serial number to initiate a spare part request.

Costs and coverage:


Cost estimate: Before you place an order, we’ll provide you with a detailed cost estimate showing how much the required spare part will cost. Warranty: If your equipment is still covered by the warranty, we’ll cover the cost of the spare part and shipping. Outside the warranty period: For requests made outside the warranty period, you’ll be responsible for the cost of the spare part and shipping.


Safety concerns:


Replacing parts yourself: We strongly advise against replacing parts yourself if they could be potentially dangerous. In such cases, we offer a professional replacement service to ensure your safety and that your equipment functions properly.

Why not do it at your own risk? Your safety and the integrity of your equipment are our top priorities. Improper replacement can cause injury or further damage to the equipment.

You may also be interested in:

Which products no longer have spare parts available from Sportstech?