Sportstech Live App - Troubleshooting and Guides

1. Device is not displayed in the Sportstech Live app

Display error: The device is not displayed in the Sportstech Live app:

  • All compatible devices are marked with a Bluetooth symbol in the app and are listed under "Bluetooth devices".
  • You can find the devices here: Compatible products

2. Device cannot be connected via Bluetooth

Connection error: The device cannot be connected to the Sportstech Live app via Bluetooth:

  • Check the Bluetooth symbol:

    • If Bluetooth is working:

      • Restart the device.
      • Restart the mobile app.
      • Turn Bluetooth off and back on.
      • Try to reconnect.
      • Note: Make sure the device has an active internet connection, the app is up to date, and the device is not connected to another device.

    • If Bluetooth is not working:

      • The device may not be BLE (Bluetooth Low Energy) capable, or it may not yet have been implemented in Sportstech Live. We are continuously working to increase the availability of devices for all our users.

3. Connection with sBike Lite

  • Connection error: Difficulty connecting sBike Lite to the Sportstech Live app.

  • Steps for a successful connection:

    1. Turn on the device switch and make sure the QR code is visible.
    2. Open the Sportstech Live app.
    3. Go to the "Manage devices" screen within Quick Start/video-based workouts.
    4. Enable or disable the Bluetooth switch at the top of the screen.
    5. Once the device appears in the device list, click "Connect".
    6. After a successful connection, you will see a timer on the device screen.
    7. Click "Continue".
    8. A beep will sound when the user starts pedaling. If not, no data will be transferred.
    9. A beep will also sound when the user stops pedaling or pauses.

4. Automatic resistance adjustment not possible

  • This feature is not yet available. The developers are working hard to implement it as soon as possible.

5. Data is not syncing with Apple Health & Apple Watch

  • We are currently working on the integration and will update it as soon as possible. Thank you for your patience.

6. Connecting headphones or other Bluetooth devices for audio

  • Steps to connect:

    1. Choose a workout.
    2. Click "Connect headphones".
    3. Turn on Bluetooth on your device.
    4. Select from the available devices.

7. Connecting to third-party apps outside the Sportstech Live app

  • Our support is limited to the Sportstech Live app, and we have no control over third-party apps.
  • We cannot guarantee the connection and setup of third-party apps. If you have any questions or encounter app errors, please contact the relevant companies directly. If anything remains unclear, please do not hesitate to contact us at app-service@sportstech.de.

8. Seamless connection of the heart rate monitor - sPulse

  • Steps to connect:

    1. Choose a workout.
    2. Select "Manage devices".
    3. Make sure the sPulse band is blue and pulsing/flashing.
    4. Click "Connect sPulse".
    5. Make sure the status is shown as "connected". If the connection error persists, contact us at app-service@sportstech.de.

9. Delete my account in the app

  • Steps to delete your account:

    1. Open the Sportstech Live app.
    2. Click "Profile" in the bottom menu.
    3. Click "Delete account".
    4. Click "Delete" to delete the user account.

10. Switch profiles

You can create multiple user accounts in the Sportstech Live app. You can simply log out and register with a new account. We also offer a multi-account feature. This allows your entire family or household to log in using the same login and then select the respective user. Up to four user profiles can be created under one login.

11. Connecting sBike to a mobile phone

  • The sBike is a standalone app with integrated Wi-Fi and data transfer capabilities. If the user is logged in to both sBike and the mobile app with the same credentials, no additional connection is required. The data is transferred automatically.

12. How do I change my name and profile photo in the Sportstech Live app?

  1. Open your profile in the Sportstech Live app.
  2. Click the name next to the profile photo.
  3. Change the name or profile photo and save the changes.

13. How do I change the language in the Sportstech Live app?

1. Open Settings: Go to the main menu on your sBike and open “Settings”.
2. Select a language: Tap “Language” in Settings.
3. Change the language: Select your preferred language from the list, then tap “Save” to confirm the change.

After following these steps, the language on your sBike should be changed accordingly.