Return shipping costs in the event of withdrawal
Important information about returns
Is return shipping for goods that have already been purchased and delivered free of charge?
Free return option
Return within the withdrawal period free of charge: Sportstech bears the return shipping costs.
Within the statutory withdrawal period and in justified guarantee or warranty cases, we provide our customers with a free return option. The exact procedure is determined by Customer Support and communicated to the customer accordingly.
Depending on the product, the return is made either:
- using a free return label that the customer receives directly from us, or
- via a collection organised by us, especially for larger or freight items.
Important: The free return option may only be used for the return approved by Support and for the specified item. Return labels or collections must not be used independently for other items, additional shipments or other reasons for return. If anything is unclear or if a further return is necessary, the customer must contact Support again in advance. This ensures that the return is correctly assigned and processed without unnecessary costs or delays.
Information on the right of withdrawal: https://www.sportstech.de/widerruf
If you have any further questions about this topic, please contact us using the contact form.
Our support:
Our customer support team is always available to answer your questions and help with any concerns you may have. We do everything we can to ensure you have a great shopping experience. We appreciate your trust in Sportstech and hope you are completely satisfied with your purchase. If you have any further questions or if we can help you in any way, please don't hesitate to contact us at sportstech.care.
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General guidelines for packaging and returning your order.