Shipping costs in the event of withdrawal
Is return shipping free for goods that have already been purchased and delivered?
Free return option
Within the statutory withdrawal period and in justified guarantee or warranty cases, we provide our customers with a free return option. The exact procedure is determined by Customer Support and communicated to the customer accordingly.
Depending on the product, the return is made either:
- using a free return label that the customer receives directly from us, or
- via a collection organised by us, especially for larger or freight items.
Important: The free return option may only be used for the return approved by Support and for the specified item. Return labels or collections must not be used independently for other items, additional shipments or other reasons for return. If anything is unclear or if a further return is necessary, the customer must contact Support again in advance. This ensures that the return is correctly assigned and processed without unnecessary costs or delays.
Cancellation policy: https://www.sportstech.de/widerruf
If you have any further questions on this topic, please contact us using the contact form.
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General guidelines for packaging and returning your order.