Right of withdrawal
Right of Withdrawal and Returns at Sportstech: Explained Simply and Clearly
1. Right of withdrawal:
Consumers have the right to withdraw from a contract within 14 days of delivery without giving any reason (statutory right of withdrawal). The period begins as soon as the consumer or a designated third party who is not the carrier takes possession of the last item. To exercise the right of withdrawal, Sportstech Brands Holding GmbH must be informed of the decision to withdraw by means of an unequivocal statement (e.g. by letter or email). The notice must be sent before the withdrawal period expires. You can submit your withdrawal using this link: Submit a request – Sportstech Brands Holding GmbH - DE
Information required to withdraw:
Contact details:
- Full name
- Address
- Telephone number
- Email address
- Order number [The unique order number of the transaction you wish to withdraw from.]
In addition: voluntary 30-day right of return
Independently of the statutory 14-day right of withdrawal, Sportstech grants a voluntary 30-day right of return from delivery for online purchases, which we handle generously. You can find the conditions in the article Voluntary right of return – 30 days. The voluntary right of return does not limit your statutory right of withdrawal.
Note: In-store purchases at our brand stores are excluded from the right of withdrawal.
2. Consequences of withdrawal:
Following withdrawal, all payments, including delivery costs (except for additional costs resulting from choosing a delivery method other than the least expensive standard delivery offered), must be refunded within 30 days. The refund will be made using the same payment method used for the purchase. The refund may be withheld until the goods have been received back or proof of return has been provided.
3. Returning the goods:
The goods must be returned or handed over no later than 30 days after notice of withdrawal. If the goods are not returned within this period, the withdrawal may be rejected. Instructions for correctly packaging and returning orders can be found here: General guidelines for packaging and returning your order – Sportstech Brands Holding GmbH - DE
Trying out is allowed (assembly, short function test):
Unpacking, assembling and a short function test (e.g. briefly running a treadmill) are allowed; the goods do not have to be unused or free of signs of use. Compensation for loss of value is only due if the loss results from use beyond this test (e.g. regular training, damage, soiling).
4. Exclusion of the right of withdrawal:
The right of withdrawal does not apply to consumers outside the EU or if the residential and delivery addresses are outside the EU at the time the contract is concluded.
5. Linked/financed transactions:
If a contract financed by a loan is cancelled, the consumer is no longer bound by the loan agreement if both contracts form an economic unit.
6. General information:
Damage to and soiling of the goods should be avoided. Please return the goods complete with all accessories; the original packaging is a request, not a requirement.
Return within the withdrawal period free of charge: Within the 14-day withdrawal period, within the voluntary 30-day return period and in guarantee and warranty cases, the return is free of charge and Sportstech bears the return shipping costs. Depending on the product, you will receive a free return label or we will arrange a pickup (for freight items). Customer service determines the exact process. The return label or pickup applies only to the return approved by support and the specified item; for any further returns, please contact support in advance.
Exchange and withdrawal:
If you would like to request an exchange or submit a withdrawal, please click the following link: Submit a request – Sportstech Brands Holding GmbH - DE
Further important information about the terms and process for withdrawal and returns can be found on the Sportstech withdrawal information page
You may also be interested in:
Return shipping costs in the event of withdrawal
General guidelines for packaging and returning your order.