Hoverboards – FAQ (HX310s, HX510, HX360, HX380, HX720)

Please note that the battery should only be replaced with care and the necessary expertise, especially if you have no experience with this type of repair. Replacing the battery in electronic devices can be a complex task and requires careful handling. It is essential that you exercise extreme caution when handling the battery and the device to avoid damage to the device or personal injury. Your safety and the integrity of your device are very important to us. Please make sure you understand the correct procedure and take the necessary precautions.

Calibration resets the balance sensors and restarts the system. In general, it can be used whenever there are inconsistencies or malfunctions.

How to calibrate your hoverboard:

1. Turn off the hoverboard.
2. Press and hold the power button until the LEDs flash five times.
3. Release the button – the LEDs will continue flashing.
4. Place the hoverboard on a straight, level surface and use a spirit level to check that it is level.
5. Once the device is level, press the power button again.

Note: If the device will not turn on, please carry out the calibration with the charger connected.

Note on using the app:

Important information about the HX720 model:
The HX720 is not app-compatible and is not advertised as app-compatible. This model only supports Bluetooth for playing music through the built-in speakers. It is therefore not possible to control the HX720 using an app.

Depending on the model, our other hoverboards are compatible with the HX Hoverboard app or the apps listed in the manual. Before downloading, please check whether your model is listed in the app description or the manual.

HX Hoverboard app:

Android: HX Hoverboard app on the Google Play Store 

iOS: HX Hoverboard app on the App Store

Important:

• The app connection must be established directly through the app – not through your smartphone’s Bluetooth settings.
• If you only want to play music through the hoverboard, please connect the hoverboard using your device’s Bluetooth settings.
• Both connections cannot be used at the same time. Depending on how you want to use the hoverboard, please choose either app control or music playback.

If the app connection does not work right away:

• Please check that the app is up to date.
• Try connecting 1–2 more times.
• Disable Bluetooth on other devices nearby.
• If possible, also test the connection with an Android device, as there may be limitations with iOS depending on the model and app version.

It is normal for only 4 of the 6 LEDs to light up. The fifth LED serves as a status indicator, while the sixth LED is for error messages and lights up red.

The way a lithium-ion battery is used can have a significant impact on its service life. It is important to charge the battery occasionally, even when the device is not in use. This helps prevent deep discharge and the damage associated with it. Regular and careful battery maintenance helps extend its service life.

The “Low Battery” message primarily indicates that the battery charge is low. However, it can also indicate natural battery wear over time, which is a normal and unavoidable process.

In general, we recommend checking the original battery specifications or the device manufacturer's recommendations to ensure that the replacement battery capacity is compatible. Choosing a battery with a higher capacity can provide longer operating time, provided it is compatible with your device.

During the warranty period: Battery replacement costs 89,00 €. This price includes the cost of the replacement battery, the labour required for replacement, and shipping. We do our best to offer this service at a fair price so that your device continues to work optimally for as long as possible.

After the warranty expires: Please note that after the warranty expires, we can only sell you the replacement battery. You will need to arrange the replacement and any repairs yourself.

Please note that our hoverboards are designed to work with the TaoTaoPlus/TaoTao or Gyroor apps. The Bluewheel app is no longer up to date.
Important: Music and app pairing must not be active at the same time, as the installed modules may interfere with each other.
If you were unable to connect, please mark the Bluetooth module for music playback as "forget" in your smartphone settings. Then recalibrate the board (see instructions below). This may reset the board to its factory settings. Only after this should you try to connect to the app again.
Please also note that the app must be marked as trusted in your smartphone settings.

Please follow these steps to recalibrate the device:

• Turn the device off completely.
• Press and hold the power button until the LEDs on the front flash five times. Then release the button. (The LEDs will continue flashing.)
• Use a spirit level to position the device so that it is completely level.
• Once the device is level, press the power switch again.
• The device will now be recalibrated. This calibration affects not only the G-sensor; the entire system is recalibrated, similar to a reset. It can therefore also help if, for example, the device has charging problems.

If the device will not turn on, you can also carry out the calibration with the charger connected.

The calibration process is slightly different from that of other models. Please proceed as follows:

• Turn the device off completely.
• Use a spirit level to position the device so that it is completely level.
• Use a spirit level to position the device so that it is completely level.
• Press the power button until you hear a beep.
• The HX310s/HX510 is now calibrated.

We recommend repeating the above procedure on the board 2 to 3 times in a row.