IX250 E-Scooter - FAQ

Please only use the e-scooter when visibility and weather conditions are good. Do not use it in rain, snow or ice. The recommended ambient temperatures for riding the e-scooter are +5 to +30°C (it can also be used between -10 and +40°C).

The handlebar is 60 cm wide, including the turn signals, and 50 cm wide without them.

The color RED indicates that the motor is active, while GREEN indicates that the motor is ready. If the light in the top right is on and looks like a thermometer, this means that the motor is hot and needs time to cool down. We recommend letting the motor cool down sufficiently before using it again.

• Error 4 (E4) - Short circuit fault code - Short circuit fault
• Error 10 (E10) - Instrument panel - Controller communication failure / Display error - Controller communication failure
• Error 14 (E14) - Throttle failure / Throttle error - Throttle failure
• Error 15 (E15) - Brake failure / Brake error - Brake failure
• Error 16 - (E16) - Motor haul fault / Motor drive fault
• Error 50 - (E50) Voltage too high / Voltage too high
• Error 53 - (E53) System overload / System overload
• Error 55 - (E55) Controle overheat / Controller overheating

To inflate the tires, you need a valve adapter with a check valve – 90 degrees for car valves. You can find this adapter on Amazon or at most bicycle shops.

1. Fold up the IX250 and turn it upside down. Remove the 14 Phillips-head screws. Remove the 2 screws from the kickstand using a size 3 Allen key.
   
   
   
   
2. Remove the front cover.
   
   
3. Carefully remove the battery cover, turn it over and move the heat-shrink tubing to the side. Disconnect the red plug.
   
   
   
   
4. Disconnect the battery plug and replace the battery.
   
   
   
   

1. Remove the cover: Use a size 3 Allen key to remove the covers on both sides of the wheel housing.

2. Prepare the scooter: Fold up the IX250 and carefully turn it upside down so you can easily access the rear wheel. Use a size 3 Allen key to remove the four screws on the rear wheel, then remove the two plates.

3. Loosen the screws: Remove the 14 Phillips-head screws on the underside of the scooter. Also remove the two kickstand mounting screws using a size 3 Allen key.

4. Front cover: Carefully remove the front cover to access the internal components.

5. Battery cover and plug connections: Carefully lift off the battery cover, turn it over and move the heat-shrink tubing to the side. Then disconnect the red plug. Locate the three motor plugs. Use a knife to remove the black heat-shrink tubing and disconnect the three plugs. Cut the cable tie on the compact plug and disconnect this plug as well.

6. Loosen the wheel nuts: Use an 18 mm open-ended wrench to loosen the nuts on both sides of the rear axle. Lift the rear wheel up and out to remove it completely.

Step-by-step instructions:

• Make sure you have the following tools and parts: Phillips screwdriver, size 3 Allen key, 17 mm open-ended wrench, rear tire 50/75-6.1 and inner tube 50/75-6.1.
• There are cover caps on both the left and right sides, each with 2 screws. Remove these using a size 3 Allen key.
• Under the silver 17 mm nuts, you will see a metal retainer on the left and right. Remove these using a size 3 Allen key as well.
• Now remove the 10 Phillips-head screws from the lower cover and the 2 screws from the side kickstand using a size 3 Allen key. Let the cover hang down slightly at the rear.
• Remove the two 17 mm nuts from the drive wheel and take out the wheel.
• On the right side in the direction of travel, unscrew the cover from the drive wheel (6 Phillips-head screws). Remove the valve retainer.
• You can now remove the tire (make sure to remove the tire on the left side in the direction of travel because of the motor communication cable).
• After replacing the inner tube 50/75-6.1 or the tire 50/75-6.1, reassemble everything in reverse order.

For the IX250, you need:

• Tire size: 50/75-6.1
• Inner tube size: 50/75-6.1

These are common sizes and can be purchased online (e.g. on Amazon or eBay) or at a specialist bicycle shop/repair shop.