RSX500 Rowing Machine - FAQ

Have you already checked the box your product came in? Please check especially the side that is sealed with a little more tape. See photo: The heart rate chest strap is in the upper slot of the box. If you can't find it there, just let us know and we'll arrange for it to be sent to you right away. Your satisfaction is important to us!

Regularly cleaning and checking the mechanical parts is important for the longevity of your machine. Please use suitable cleaning products and take care to handle all parts carefully. Your RSX500 will thank you with a long service life!

The RSX500 has 16 resistance levels.

Please check whether all parts are tightened securely and whether the machine is calibrated correctly. If the noises continue, don't hesitate to contact our customer service team. We're here to help and make sure your workout goes smoothly.

Yes, spare parts are available for the RSX500. You can find detailed instructions on how to order the spare parts you need in this article: How can I get the spare parts I need?. Your satisfaction is important to us, so we do our best to get your machine fully operational again as quickly as possible.

Please perform a reset, and if the error persists, contact our customer support team. We're always ready to help you resolve the issue and make sure your RSX500 works properly.

Please check your emails, including your spam folder. If you can't find a confirmation, please contact our customer support team. We'll make sure you receive all the information you need about your order.

In this case, we recommend carefully opening the housing to check, or sending the machine in for inspection. Our specialists are ready to help you diagnose and repair the issue.

A sensor may not be working properly. First, try calibrating it or contact our support team for further assistance. We'll help you find a solution so you can track your training goals accurately.

This is probably an indication of a faulty spring box. Please contact our support team for a diagnosis. We'll be happy to help you resolve the issue so you can continue your workout without interruption.

"ERR4" indicates a problem with the motor. Please contact our customer support team to find a quick and effective solution. We're here to help and make sure your machine works optimally.

Please check the cable connections and make sure all sensors are working correctly. If the problem persists, a sensor may be faulty. Our customer service team will be happy to help.

This could indicate a faulty sensor. Try troubleshooting the issue or contact our support team. We're ready to help you resolve the problem.

One possible solution is to open the housing and carefully lubricate the spring box and all the rollers. If you need help with this, our customer service team will be happy to assist you.

A connection is missing. Please order the following spare part: "SP_RSX500_07". You can find detailed instructions on how to order the spare parts you need in this article: How can I get the spare parts I need?.

You need a new power adapter. Please order the spare part. You can find detailed instructions on how to order the spare parts you need in this article: How can I get the spare parts I need?.

The cause is probably the spring in the spring box. It needs to be repaired or replaced. If you're comfortable replacing it, you can find detailed instructions on how to order the spare parts you need in this article: How can I get the spare parts I need?. Replacing it will not affect your warranty.

The motor is probably faulty. If you're comfortable replacing it, you can find detailed instructions on how to order the spare parts you need in this article: How can I get the spare parts I need?. Replacing it will not affect your warranty.

Please tighten the knob at the connection between the bar and the housing.

The cause is probably the spring in the spring box. It needs to be repaired or replaced. If you're comfortable replacing it, you can find detailed instructions on how to order the spare parts you need in this article: How can I get the spare parts I need?. Replacing it will not affect your warranty.

The computer probably just needs to be recalibrated, as follows: Please unplug the machine from the power supply. Then pull the cord backward. While the cord is still pulled back, reconnect the machine to the power supply and press Start on the display. Then let the cord wind back in. This should fix the error.

The cause is probably the spring in the spring box. It needs to be repaired or replaced. If you're comfortable replacing it, you can find detailed instructions on how to order the spare parts you need in this article: How can I get the spare parts I need?. Replacing it will not affect your warranty.

Watch the video here:

RSX500 Console Operation

Watch the video here: