ESX500 Exercise Bike FAQ
Product photo
ESX500 assembly video
FAQ
What is an ergometer?
An ergometer is a fitness machine for indoor cycling, suitable for a range of fitness goals, comfortable, easy on the joints, and space-saving.
What are the benefits of an ergometer?
Ergometers are suitable for all age groups and fitness levels and support cardiovascular training, calorie burning, and general fitness improvement.
What is the maximum user weight for the Sportstech ESX500 ergometer?
The maximum user weight for the ESX500 ergometer is 120 kg.
Is the ESX500 suitable for a wide range of heights?
Yes, the Sportstech ESX500 is suitable for users between 1.55 m and 1.85 m tall.
What is the distance from the tip of the saddle to the fully depressed pedal on the ESX500, in centimeters, at both the maximum and minimum adjustment settings?
The distance from the tip of the saddle to the fully depressed pedal on the Sportstech ESX500 ranges from 68 cm at the minimum adjustment setting to 88 cm at the maximum adjustment setting.
How loud is the Sportstech ESX500 during operation?
The ESX500 operates very quietly thanks to its magnetic resistance system.
Does the Sportstech ESX500 offer a way to measure heart rate?
The ESX500 allows you to measure your heart rate using hand pulse sensors and is compatible with chest straps.
Troubleshooting & Quick Fixes
ERR4: The motor cannot detect voltage
Solution: Check the power supply voltage. If it is correct, the motor needs to be replaced. You can order a crank puller and a replacement motor. You can find detailed instructions on how to order the spare parts you need in this article: How can I get the spare parts I need?. Replacing the motor will not affect your warranty.
The ESX500 switches off after a few seconds / the display beeps
You can request a new power adapter using our request form on any FAQ page.
Clicking noises from the pedal/housing area
The machine needs to be repaired; the bottom bracket probably needs to be replaced. For further assistance, you can contact us using our request form on any FAQ page (at the bottom).
Can I turn off the beeps?
No, the warning beeps cannot be turned off for safety reasons.
How do I operate the console
Here’s the video:
ESX500 console operation
How do you assemble an ergometer?
It is best to assemble it according to the instructions to ensure the machine is set up correctly.
How do you maintain an ergometer?
You should regularly check the bearings, belt, and braking unit and tighten the screws.
What should I do if I don’t receive an order or delivery confirmation?
Check your emails, including your spam folder, and contact our customer support if necessary.
What can I do if my ESX500 displays the error code ERR4?
Perform a reset:
- Disconnect the machine from the power supply.
- Wait 5 minutes.
- Reconnect the power adapter and try to start your ergometer.
Check whether the power adapter is damaged. It may be the only part that needs replacing.
Where can I get a new power cord for my ESX500?
Order a new power cord directly from the manufacturer or an authorized dealer.
Can I add a second user on the ESX500?
Yes, you can add a second user in the user menu by entering the relevant details.
The spare parts list shows all individual parts used, from assembly to use.
You can find all the important information in the manual.