ESX500 Exercise Bike FAQ
Product photo
ESX500 assembly video
FAQ
What is an ergometer?
An ergometer is a fitness device for indoor cycling, suitable for a range of fitness goals, comfortable, easy on the joints, and space-saving.
What are the benefits of an ergometer?
Ergometers are suitable for all age groups and fitness levels and support cardiovascular training, calorie burning, and overall fitness improvement.
What is the maximum user weight for the Sportstech ESX500 ergometer?
The maximum user weight for the ESX500 ergometer is 120 kg.
Is the ESX500 suitable for a wide range of heights?
Yes, the Sportstech ESX500 is suitable for users between 1.55 m and 1.85 m tall.
What is the distance from the tip of the saddle to the fully depressed pedal on the ESX500, in both the maximum and minimum adjustment positions, in centimeters?
The distance from the tip of the saddle to the fully depressed pedal on the Sportstech ESX500 varies from 68 cm in the minimum adjustment position to 88 cm in the maximum adjustment position.
How loud is the Sportstech ESX500 during operation?
The ESX500 operates very quietly thanks to its magnetic resistance system.
Does the Sportstech ESX500 offer a way to measure heart rate?
The ESX500 enables heart rate measurement via hand pulse sensors and is compatible with chest straps.
Troubleshooting & Quick Fixes
ERR4: The motor cannot detect any voltage
Solution: Check the power supply voltage. If it is correct, the motor needs to be replaced. You can order a crank puller and a replacement motor. For detailed instructions on ordering the required spare parts, see this article: How can I get the spare parts I need?. Replacing the motor will not affect your warranty.
The ESX500 switches off after a few seconds / the display beeps
You can request a new power adapter using our request form on any FAQ page.
Cracking noises from the pedal/housing area
The device needs to be repaired; the bottom bracket probably needs to be replaced. For further assistance, you can contact us using our request form on any FAQ page (at the bottom).
Can I turn off the beeps?
No, for safety reasons the warning beeps cannot be turned off.
How do I operate the console
Watch the video here:
ESX500 console operation
How do you assemble an ergometer?
It is best to follow the instructions when assembling the device to ensure it is set up correctly.
How do you maintain an ergometer?
You should regularly check the bearings, belt, and brake unit, and tighten the screws.
What should I do if I don't receive an order or delivery confirmation?
Check your emails, including your spam folder, and contact our customer support if necessary.
What can I do if my ESX500 displays error code ERR4?
Perform a reset:
- Disconnect the device from the power supply.
- Wait 5 minutes.
- Reconnect the power adapter and try to start your ergometer.
Check whether the power adapter is damaged. It may only need to be replaced.
Where can I get a new power cable for my ESX500?
Order a new power cable directly from the manufacturer or an authorized dealer.
Can I add a second user on the ESX500?
Yes, you can add a second user in the user menu by entering the relevant details.
The spare parts list includes all individual components used, from assembly through to use.
The manual contains all the important information.