sPad1000 Treadmill FAQ

The top of the running surface is approx. 15.8 cm from the floor.

• Incline 0: 6.6%
• Incline 1: 7.9%
• Incline 2: 9.2%
• Incline 3: 10.5%
• Incline 4: 11.8%
• Incline 5: 13.1%
• Incline 6: 14.4%
• Incline 7: 15.7%
• Incline 8: 17%

The sPad1000 can also be stored upright.

Your remote control only works in Walk mode when the treadmill is folded up. This makes it easier to operate during light walking exercises. For more intense workouts with the treadmill unfolded, use the controls on the treadmill.

The running surface measures 100 x 40 cm.

It is important to note that treadmills are best used with athletic shoes that have a smooth, flat sole. Trail shoes or shoes with studs or coarse soles can cause excessive wear, which may damage the device.

Exact power consumption depends on usage, but is typical for a treadmill in this class.

No, the treadmill is intended for indoor use.

The floor protection mat should measure at least 130 x 70 cm.

The maximum user weight is 180 kg.

Yes, the sPad1000 has a computer-controlled incline that can be adjusted to 8 levels.

Refurbished devices are a cost-effective option for high-quality products, offered at a reduced price. These used products have either been tested by prospective customers or displayed in stores. Refurbished products have minor signs of use, but have been carefully inspected and reconditioned.

Calibrating the incline

If the incline is stuck or no longer responds correctly, you can reset the incline motor as follows:

1. Press and hold the Start and Stop buttons at the same time.
2. Then also press the Incline button.

The incline mode will now automatically start calibration. During this process, the incline moves all the way up and then back down.

Note:
Please do not interrupt this process, and make sure there are no objects on or underneath the treadmill.

⚠️ Error SAFE – Safety key

Description:
The safety key is not in place or the magnet is too weak. Your treadmill will not start unless the key is correctly in place.

Solution:
Check that the safety key is correctly inserted in its designated slot.
Check the magnet strength – if the magnet is weak, you can try using a different magnet.
If that does not help, you will need a replacement safety key.

👉 You can easily replace it at home – without voiding the warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

Applies to: all models with a safety key

⚠️ Error 1 – Cable connection

Description:
The cable connection between the display, console or PCB in the motor area may be loose, disconnected or faulty.

Solution:
Disconnect the device from the power supply.
Open the motor cover.
Check all plug connections: are they secure, and are any cables broken?
Reassemble the device and test it.

👉 If the problem persists, a replacement circuit board is probably needed.
➡️ You can easily replace it at home – without voiding the warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 2 – Motor or control board

Description:
The motor or control board needs to be replaced.

Solution:
👉 Order the motor or control board directly via the chatbot.

➡️ You can easily replace it at home – without voiding the warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 4 – Voltage issue

Description:
The device is not receiving enough power or the control board is faulty.

Solution:
Disconnect the device from the power supply and wait a few minutes.
Open the motor cover and check the plug connections.
Plug the device directly into a wall outlet (do not use an extension cord).
Try switching off other power-hungry devices.
If the issue persists → replace the control board.

👉 You can order spare parts directly via the chatbot.
➡️ You can easily replace it at home – without voiding the warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 5 – Control board / Motor

Description:
In most cases, the control board needs to be replaced. If this does not help, the motor is faulty.

Solution:
👉 Order spare parts directly via the chatbot.

➡️ You can easily replace it at home – without voiding the warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 7 – Motor overvoltage

Description:
This is often caused by the running belt being too tight.

Solution:
Loosen the running belt (as described in the manual).
If necessary, tighten it slightly, but not as much as before.
If the problem persists → replace the motor.

👉 You can order spare parts directly via the chatbot.
➡️ You can easily replace it at home – without voiding the warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 8 – Faulty drive motor

Description:
The drive motor is probably faulty.

Solution:
👉 Order the replacement motor directly via the chatbot.

➡️ You can easily replace it at home – without voiding the warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 10 – Incline motor

Description:
The incline motor needs to be replaced.

Solution:
👉 Order the replacement part directly via the chatbot.

➡️ You can easily replace it at home – without voiding the warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 11 – Incline motor

Description:
The incline motor also needs to be replaced in this case.

Solution:
👉 Order the replacement part directly via the chatbot.

➡️ You can easily replace it at home – without voiding the warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.