Only use silicone oil or spray to lubricate the running belt.

The distance on the treadmill is displayed in kilometers.

It is important to note that treadmills are best used with athletic shoes that have smooth, flat soles. Trail shoes or shoes with studs or coarse soles can cause excessive wear, which may damage the device.

Lubrication intervals depend on how often the treadmill is used:

• For frequent use (3-5 times a week): Apply 2–3 drops every 2-3 weeks.
• For less frequent use (1-3 times a week): Lubricate every 6–8 weeks.

Yes, the sWalk is compatible with the Sportstech Live app.

Yes, our treadmill has a convenient stand-up feature that allows it to be stored vertically to save space.

The LED colors change automatically depending on the speed or heart rate zone. The startup sound is currently set to a fixed volume and cannot be adjusted.

Our treadmill is energy-efficient and has comparatively low power consumption.

The treadmill is designed for walking and light jogging. The maximum speed is 8 km/h.

The treadmill is compatible with the Sportstech "sPulse". Pairing is done via the "Sportstech Live" app.

This treadmill was specifically designed for use in offices and homes to meet the specific requirements of these environments. It is particularly quiet, with sound levels of around 50-70 dB. Please note that the type of surface and the acoustic properties of the room can affect the noise level. Nevertheless, we expressly recommend this treadmill to anyone looking for a quiet device for personal use or at work that will not disturb those around them.

The running surface measures 100 x 40 cm. The package includes the treadmill, power cable, user manual, remote control, and the tool for attaching the stand feet.

Yes, the sWalk has a manual incline of 7.5%.

The maximum user weight for the sWalk is 150 kg.

To activate the desired function, simply press and hold the lower button on your remote control until the LEDs light up.

Please note that the remote control does not include a battery (CR2032).

1. Turn on the treadmill
Set the sWalk treadmill to a low speed (approx. 1–2 km/h).

2. Observe the direction of the belt
Check whether the running belt is moving to the left or right.

3. Locate the adjustment screws
The adjustment screws for the rear roller are located on the left and right at the back of the treadmill (marked with red arrows in the image).

4. Make the adjustment

• If the running belt moves to the left → tighten the left screw clockwise by ¼ turn
• If the running belt moves to the right → tighten the right screw clockwise by ¼ turn

5. Intermediate test
Let the treadmill run for 20–30 seconds and check whether the running belt moves back to the center.

6. Fine adjustment
Repeat the process if necessary until the running belt is centered.

Result / desired condition
The running belt is correctly adjusted when:

• there is equal clearance from the frame on the left and right
• the running belt runs smoothly
• there is no rubbing against the frame

Important notes

• Always make small adjustments (¼ turn)
• Do not tighten both screws significantly at the same time
• Excessive tension can damage the motor, bearings, and running belt

⚠️ Error SAFE – safety key

Description:
The safety key is not in place or the magnet is too weak. Your treadmill will not start unless the key is correctly in place.

Solution:
Check that the safety key is correctly inserted in its designated slot.
Check the magnetic force – if the magnet is weak, you can try using another magnet.
If this does not help, you will need a replacement safety key.

👉 Replacing it is easy to do at home – without voiding the warranty and much more convenient than returning the product. If this does not achieve the desired result, we will be happy to collect your device under the warranty. Don’t worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided that you have handled the device carefully and respectfully.

Applies to: all models with a safety key

⚠️ Error 1 – cable connection

Description:
The cable connection between the display, console, or PCB in the motor area may be loose, disconnected, or faulty.

Solution:
Disconnect the device from the power supply.
Open the motor cover.
Check all plug connections: are they secure, and are any cables broken?
Reassemble the device and test it.

👉 If the problem persists, a replacement circuit board is probably needed.
➡️ Replacing it is easy to do at home – without voiding the warranty and much more convenient than returning the product. If this does not achieve the desired result, we will be happy to collect your device under the warranty. Don’t worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided that you have handled the device carefully and respectfully.

⚠️ Error 2 – motor or control board

Description:
The motor or control board needs to be replaced.

Solution:
👉 Order the motor or control board directly via the chatbot.

➡️ Replacing it is easy to do at home – without voiding the warranty and much more convenient than returning the product. If this does not achieve the desired result, we will be happy to collect your device under the warranty. Don’t worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided that you have handled the device carefully and respectfully.

⚠️ Error 4 – voltage problem

Description:
The device is not receiving enough power, or the control board is faulty.

Solution:
Disconnect the device from the power supply and wait a few minutes.
Open the motor cover and check the plug connections.
Plug the device directly into a wall outlet (do not use an extension cord).
Temporarily switch off other power-hungry devices.
If there is no improvement → replace the control board.

👉 You can order spare parts directly via the chatbot.
➡️ Replacing it is easy to do at home – without voiding the warranty and much more convenient than returning the product. If this does not achieve the desired result, we will be happy to collect your device under the warranty. Don’t worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided that you have handled the device carefully and respectfully.

⚠️ Error 5 – control board / motor

Description:
In most cases, the control board needs to be replaced. If this does not help, the motor is faulty.

Solution:
👉 Order replacement parts directly via the chatbot.

➡️ Replacing it is easy to do at home – without voiding the warranty and much more convenient than returning the product. If this does not achieve the desired result, we will be happy to collect your device under the warranty. Don’t worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided that you have handled the device carefully and respectfully.

⚠️ Error 7 – motor overvoltage

Description:
This is often caused by the running belt being too tight.

Solution:
Loosen the running belt (according to the manual).
If necessary, tighten it slightly, but not as much as before.
If the problem persists → replace the motor.

👉 You can order spare parts directly via the chatbot.
➡️ Replacing it is easy to do at home – without voiding the warranty and much more convenient than returning the product. If this does not achieve the desired result, we will be happy to collect your device under the warranty. Don’t worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided that you have handled the device carefully and respectfully.

⚠️ Error 8 – faulty drive motor

Description:
The drive motor is probably faulty.

Solution:
👉 Order the replacement motor directly via the chatbot.

➡️ Replacing it is easy to do at home – without voiding the warranty and much more convenient than returning the product. If this does not achieve the desired result, we will be happy to collect your device under the warranty. Don’t worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided that you have handled the device carefully and respectfully.

Follow these instructions to tension your treadmill correctly:
1. Choose the right tool - Depending on the model, you will need either a Phillips screwdriver or a hex key. One of these tools is usually included with the treadmill.
2. Adjust the tension - If the treadmill belt slips, increase the tension by turning the right and left adjustment screws clockwise by a quarter turn. If the belt is jammed, reduce the tension by turning both screws counterclockwise by a quarter turn.
3. Check the adjustment, then set a speed of 1-2 km/h and walk on the treadmill. If the belt slips (the motor spins freely), increase the tension. If the belt and motor are jammed, reduce the tension. Also make sure that the belt runs in the center. If it does not, center it correctly.
4. If the running belt is not centered, increase the tension on the side toward which it is drifting. (If it moves right = tighten the right side slightly or loosen the left side slightly; if it moves left = tighten the left side slightly or loosen the right side slightly.) Tighten by no more than a quarter turn at a time, then check again that the belt runs in the center.

Step 1: Turn off the device.
Step 2: Wait 10 seconds.
Step 3: Turn the device back on.
Step 4: Check whether a Bluetooth connection can be established. If you have any difficulties or need further assistance, please do not hesitate to contact us.

Step 1: If you cannot connect to the app, turn off the device.
Step 2: Wait 2 minutes.
Step 3: Turn the device back on.
Step 4: Try connecting to the app again. If the problem persists, please do not hesitate to contact us.

Step 1: Turn off the device.
Step 2: Carefully remove the 6 screws on the underside of the device.
Step 3: Carefully open the cover. Please note that the display is connected to the control unit, so take care not to cause any damage.

Cleaning: After each use, wipe sweat off the device with a slightly damp cloth. Make sure that no moisture or water ever gets onto the computer or other electrical or electronic components. Do not use abrasive cleaners or solvents.
Maintenance: Before and after each workout, check that the device is in proper condition. Also check that all fasteners and protective covers are in place and secure. Tighten screws and nuts if necessary.
Lubrication: For the device to function properly and last a long time, the running belt must be adequately lubricated with silicone oil. Thin tubes on the underside of the device serve as the lubrication system.
Lubrication and inspection intervals: Refill with silicone oil after the first 25 operating hours (or every 2-3 months). Check the lubrication regularly. Refill with silicone oil after no more than 50 operating hours (or every 5-8 months).
Checking the lubrication: Make sure the device is unplugged. Lift the running belt on one side and run your finger over the top of the running deck underneath the belt. If the running deck feels slightly oily, the lubrication is sufficient. However, if the running deck feels dry, you need to add silicone oil. If you have any further questions about maintenance, I will be happy to help.

The sWalk turns off after approx. 20–24 seconds. This is not a fault, but the sWalk's automatic shutoff feature. It will happen after every start as long as nobody is walking on the treadmill.

Are you having trouble turning on your sWalk, or does it switch off immediately after you turn it on? We have a simple solution for you!

We recommend watching our short video first to check whether you have the same problem shown in the video. In this video, we show you step by step how to effectively resolve problems that prevent the sWalk from turning on or cause it to switch off automatically after startup.

Step-by-step instructions:

Follow these steps to resolve the issues described above.

1. Disconnect the power supply: Turn off your sWalk and unplug the power cable from the outlet.
2. Wait: After disconnecting the power supply, wait two minutes before continuing. This gives the device time to reset completely.
3. Get ready: Have the remote control ready for the next step.
4. Press the switches simultaneously: Turn the power switch on the sWalk to "On" while quickly pressing the power button on the remote control at the same time. Make sure you get the timing right.
5. Repeat if necessary: If the device does not respond on the first attempt, repeat the process.

Note: This procedure can also be used for other problems with turning the sWalk on or off.

Additional help:

If you need further assistance, please do not hesitate to contact our customer service team. We are here to help!

You may often be able to fix the problem yourself without affecting your warranty.
Follow these simple steps to check for possible causes and resolve the problem:

• Turn off the treadmill and disconnect it from the power supply. This is important to ensure there is no electrical connection while you inspect the device.
• Carefully open the motor cover. It is usually located at the bottom of the treadmill and may be secured with screws or snap fasteners, depending on the model.
• Check that all cable connections are secure, especially those between the motor and the control unit. Loose or damaged cable connections can sometimes prevent the treadmill from starting.
• If necessary, reconnect any loose connections securely. Make sure the connections are firmly in place to ensure the treadmill works properly.
• Close the motor cover and reconnect the treadmill to the power supply. Once you have completed the inspection, close the cover and test the treadmill by plugging it back in.

If your treadmill still does not work after following these steps, I recommend contacting our customer support team for further assistance. Our team will be happy to help you resolve the problem and make sure you can resume your workout as soon as possible.

Please watch our repair tutorial on YouTube. Alternatively, you can follow the step-by-step instructions below the video.

Tools required:

• Phillips screwdriver
• Hex keys in sizes 5 and 6
• 3-5 cable ties

Preparation:

1. Make sure the treadmill is on a level surface and disconnected from the power supply.

Step-by-step instructions:

1. Remove the motor cover:

   • Loosen the screws marked in the image on the underside of the sWalk.
     

2. Expose the motor compartment and PCB:

   • Once the cover has been removed, you can access the motor compartment and the PCB.
   • Please note that the capacitor on the PCB may still carry voltage. Do not touch it.

3. Replace the motor:

   • Fully loosen the screws marked in the image.
     

4. Disconnect the motor wires:

   • Disconnect the motor wires from the PCB. Please only loosen the two screws; do not remove them.
     
     

5. Replace the motor:

   • Remove the faulty motor and install the new motor in its place. Leave the screws in position to make installation easier.

6. Secure the motor:

   • Put the belt on the motor and tighten the nuts to secure the motor. Then tighten the screws.
     
     

7. Connect the motor wires:

   • Connect the motor wires to the PCB, making sure the polarity is correct ("plus" and "minus"). You can use cable ties to secure the cables in the appropriate place again.
   • Tip: If the treadmill runs in the wrong direction after connecting the wires, check whether the positive and negative wires have been reversed.
8. Attach the motor cover:
   
   
   

Please watch our repair tutorial on YouTube. Alternatively, you can follow the step-by-step instructions below the video.

Tools required:

• Phillips screwdriver
• Camera or smartphone (optional, for taking photos before removal)

Step-by-step instructions:

1. • Remove the motor cover:

     • Loosen the screws marked in the image on the underside of the sWalk.
       
       

   • Expose the motor compartment and PCB:

     • Once the cover has been removed, you can access the motor compartment and the PCB.
     • Please note that the capacitor on the PCB may still carry voltage. Do not touch it.

2. Disconnect the electrical plug connections from the control board and loosen its mounting screws:

   • The control board is located in the middle and is connected to several cables. Carefully disconnect all electrical plug connections.
     
     

3. Loosen the screws on the control board:

   • There are four screws on the control board. Loosen them with a Phillips screwdriver.

4. Remove the control board:

   • Once the screws have been loosened, the control board is completely detached and can be removed.

5. Install the new control board:

   • Secure the new control board in the designated holes and reconnect all electrical plug connections.

6. Reattach the cover:

   • Screw the top cover back onto the sides using the screws removed earlier.

   The control board has now been successfully replaced. Make sure that all connections have been properly restored before using the device again.

Preparation:

1. Make sure the treadmill is on a level surface and disconnected from the power supply.

Tools required:

• Phillips screwdriver
• Sturdy scraper or putty knife
• 10 mm open-end wrench

Step-by-step instructions:

1. Remove the motor cover:

   • Loosen the screws to remove the motor cover.
     

2. Remove the rear corner covers:

   • Loosen the screw in each rear corner to remove the corner covers.
     

3. Remove the side foot rails:

   • The side foot rails are glued in place. Use the scraper or putty knife to carefully remove them.
   • Remove any adhesive residue with the putty knife.
     
     
     

4. Unscrew the screws from the deck:

   • Unscrew the screws from the running deck. Note that the screws are secured with nuts on the underside. The screws are located on both sides of the treadmill, underneath the foot rails.
     
     

5. Remove the faulty running deck:

   • Pull the faulty running deck out sideways between the frame and the running belt.

6. Install the new running deck:

   • Slide the new running deck into position between the frame and the running belt.
   • Insert all the screws and then tighten them.

7. Attach the foot rails:

   • Apply new double-sided tape to the foot rails.

8. Reinstall the motor cover and rear covers:

   • Reattach the motor cover and secure it with the five screws.
   • Install the rear corner covers using the screws on each side.
     

   Your running deck should now have been successfully replaced, and your treadmill should be ready to use again.

1. Turn off the treadmill and disconnect it from the power supply: Make sure the treadmill is turned off and unplug the power cord to disconnect the power supply.
2. Remove the motor cover:
3. • Loosen the screws marked in the image on the underside of the sWalk.
     
4. Carefully fold back the motor cover and disconnect all marked plug and screw connections.
   
5. Install the new display board by following the steps in reverse order.
6. Reattach the motor cover.
7. Perform a function test.

This maintenance video shows you how to replace the front roller on your sWalk.

1. Remove the motor cover:
2. • Loosen the screws marked in the image on the underside of the sWalk.
     
     
3. Remove the rear cover
   

4. Remove the foot rail:

   • You only need to remove one foot rail on the side of your choice.<
     
     

5. Loosen the front and rear rollers (these instructions can also be used to remove the rollers):

   • Loosen the screws on the motor slightly, but do not remove them completely.
   • Before removing the screws, mark the position of the roller around the mounting area to make it easier to adjust the running belt afterward.
   • Remove the roller screw completely.
   • If necessary, remove the roller completely.
     
     
     
6. Loosen the running deck on one side.
   
   
7. Pull the running belt out to the side.
8. Install the new running belt by following the steps in reverse order.
9. After installing the running belt, secure the front and rear rollers.
10. Adjust the running belt if necessary.

LED activation: The start button on the remote control does not work.

• LED function activation: The start button on the remote control does not work.
  
  

• Remote control not working:

  • The battery may be dead, or the remote control itself may be faulty.
  • If the remote control still does not work after replacing the battery, the remote control must be replaced.
  • To rule out a faulty display board, you can try starting the sWalk via the SportstechLiveApp.
  • If the treadmill cannot be started via the app, the display board must be replaced.

Materials required:

• Bubble wrap or foam padding
• Cardboard box or moving boxes
• Adhesive tape
• Knife or scissors
• Packing material such as Styrofoam or newspaper (optional)

Packing steps:

1. Turn off the treadmill and disconnect it from the power supply: Make sure the treadmill is turned off and unplug the power cord to disconnect the power supply.
2. Secure the running surface and handles: Make sure the running surface is locked in the horizontal position and that the handles or arm supports are stable.
3. Remove loose parts: Remove all loose or detachable parts, such as safety clips, cables, or accessories, from the treadmill.
4. Clean the treadmill: Remove dust and dirt from the surface of the treadmill and all other parts.
5. Add padding (optional): Use bubble wrap, foam padding, or packing material to protect delicate parts such as the control panel, display, or motor.
6. Pack the treadmill: Place the treadmill on a piece of cardboard large enough to hold it or in a moving box. Make sure it is positioned securely and stably.
7. Secure the treadmill: If you have a larger treadmill, you can place additional packing material around it to protect it from impacts or falls. Make sure it is secure in the packaging.
8. Seal the box: Fold the box over the treadmill and secure it with adhesive tape. Make sure the box is firmly sealed.
9. Label the box: Attach the return label.
10. Store or transport the packed treadmill: Depending on your needs, you can store the packed treadmill in a safe place or prepare it for transport.

Tools required:

• Phillips screwdriver

Instructions:

1. To replace the side rail, use a Phillips screwdriver to remove the two screws at the rear end of the treadmill. You can then remove the rear cover.
   
   
2. You can now pull the side rail out toward the back, or pull it upward if you have stood the device upright. You can then slide in the new side rail and screw the rear cover back on.