sWalk Plus Treadmill FAQ

The distance from the top of the running surface to the floor is approx. 12 cm.

The sWalk Plus can also be stored upright.

Your remote control only works in Walk mode when the treadmill is folded up. This makes it easier to operate during light walking exercises. For more intensive workouts when the treadmill is unfolded, use the controls on the treadmill.

The running surface measures 105 x 40 cm.

It is important to note that treadmills are best used with trainers that have a smooth, flat sole. Trail running shoes or shoes with studs or coarse soles can cause excessive wear, which may damage the device.

Exact power consumption depends on usage, but is typical for a treadmill in this class.

No, the treadmill is designed for indoor use.

The floor protection mat should measure at least 140 x 70 cm.

Max. user weight 150 kg: the sWalk Plus is designed for users up to 150 kg.

Yes, the sWalk Plus has a manual incline function with a 7.5% incline, which can be folded out beneath the motor.

The sWalk Plus is designed for walking at up to 6 km/h. Light jogging is possible between 6 and 8 km/h – only when unfolded with the handlebar raised, in Run mode (up to 12 km/h).

Refurbished devices are a cost-effective option for high-quality products, offered at a reduced price. These used products have either been tested by prospective customers or displayed in stores. Refurbished products show minor signs of use, but have been carefully inspected and reconditioned.

⚠️ Error SAFE – Safety key

Description:
The safety key is not in place or the magnet is too weak. Your treadmill will not start unless the key is correctly in place.

Solution:
Check that the safety key is correctly inserted in its designated slot.
Check the magnet strength – if the magnet is weak, you can try using a different magnet.
If this does not help, you will need a replacement safety key.

👉 You can easily replace it at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything goes wrong during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

Applies to: all models with a safety key

⚠️ Error 1 – Cable connection

Description:
The cable connection between the display, console or PCB in the motor area may be loose, disconnected or defective.

Solution:
Disconnect the device from the power supply.
Open the motor cover.
Check all plug connections: are they secure, and are any cables broken?
Reassemble the device and test it.

👉 If the problem persists, a replacement circuit board is probably needed.
➡️ You can easily replace it at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything goes wrong during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 2 – Motor or control board

Description:
The motor or control board needs to be replaced.

Solution:
👉 Order a motor or control board directly through the chatbot.

➡️ You can easily replace it at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything goes wrong during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 4 – Voltage problem

Description:
The device is not receiving enough power or the control board is defective.

Solution:
Disconnect the device from the power supply and wait a few minutes.
Open the motor cover and check the plug connections.
Connect directly to a wall socket (do not use an extension cord).
Try switching off other power-hungry devices.
If there is no improvement → replace the control board.

👉 You can order replacement parts directly through the chatbot.
➡️ You can easily replace it at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything goes wrong during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 5 – Control board / motor

Description:
In most cases, the control board needs to be replaced. If this does not help, the motor is defective.

Solution:
👉 Order replacement parts directly through the chatbot.

➡️ You can easily replace it at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything goes wrong during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 7 – Motor overvoltage

Description:
This is often caused by the running belt being too tight.

Solution:
Loosen the running belt (as described in the manual).
If necessary, tighten it slightly, but less than before.
If the problem persists → replace the motor.

👉 You can order replacement parts directly through the chatbot.
➡️ You can easily replace it at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything goes wrong during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 8 – Defective drive motor

Description:
The drive motor is probably defective.

Solution:
👉 Order a replacement motor directly through the chatbot.

➡️ You can easily replace it at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything goes wrong during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.