sWalk Plus Treadmill FAQ

The top of the running surface is approx. 12 cm from the floor.

The sWalk Plus can also be stored upright.

Your remote control only works in Walk mode when the treadmill is folded up. This makes it easier to use during light walking exercises. For more intense workouts with the treadmill unfolded, use the controls on the treadmill.

The running surface measures 105 x 40 cm.

It is important to note that treadmills are best used with trainers that have a smooth, flat sole. Trail shoes or shoes with studs or rough soles can cause excessive wear, which may damage the device.

Exact power consumption depends on how it is used, but is typical for a treadmill in this class.

No, the treadmill is designed for indoor use.

The floor protection mat should be at least 140 x 70 cm.

The maximum user weight is 130 kg.

Yes, the sWalk Plus has a manual incline function with a 7.5% incline, which can be unfolded underneath the motor.

Refurbished devices are a cost-effective option for high-quality products, offered at a reduced price. These pre-owned products have either been tested by prospective customers or displayed in stores. Refurbished products may show minor signs of use, but have been carefully inspected and refurbished.

⚠️ Error SAFE – Safety key

Description:
The safety key is not in place, or the magnet is too weak. Your treadmill will not start unless the key is properly in place.

Solution:
Check that the safety key is correctly inserted in the designated slot.
Check the magnetic strength – if the magnet is weak, you can try using another magnet.
If that doesn’t help, you will need a replacement safety key.

👉 Replacing it is easy to do at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don’t worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

Applies to: all models with a safety key

⚠️ Error 1 – Cable connection

Description:
The cable connection between the display, console, or PCB in the motor area may be loose, disconnected, or faulty.

Solution:
Disconnect the device from the power supply.
Open the motor cover.
Check all plug connections: are they secure, and are any cables broken?
Reassemble the device and test it.

👉 If the problem persists, a replacement circuit board is probably needed.
➡️ Replacing it is easy to do at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don’t worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 2 – Motor or control board

Description:
The motor or control board needs to be replaced.

Solution:
👉 Order the motor or control board directly via the chatbot.

➡️ Replacing it is easy to do at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don’t worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 4 – Voltage issue

Description:
The device is not receiving enough power, or the control board is faulty.

Solution:
Disconnect the device from the power supply and wait a few minutes.
Open the motor cover and check the plug connections.
Connect the device directly to a wall outlet (do not use an extension cord).
Temporarily switch off other power-hungry devices to test.
If there is no improvement → replace the control board.

👉 You can order spare parts directly via the chatbot.
➡️ Replacing it is easy to do at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don’t worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 5 – Control board / motor

Description:
The control board usually needs to be replaced. If that does not help, the motor is faulty.

Solution:
👉 Order spare parts directly via the chatbot.

➡️ Replacing it is easy to do at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don’t worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 7 – Motor overvoltage

Description:
This is often caused by the running belt being too tight.

Solution:
Loosen the running belt (as described in the manual).
If necessary, tighten it slightly, but not as tightly as before.
If the problem persists → replace the motor.

👉 You can order spare parts directly via the chatbot.
➡️ Replacing it is easy to do at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don’t worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 8 – Faulty drive motor

Description:
The drive motor is probably faulty.

Solution:
👉 Order the replacement motor directly via the chatbot.

➡️ Replacing it is easy to do at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don’t worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.