sTread Lite Treadmill FAQ

The two mounting rails, part number 8, are included in the package, but are stored inside side panels 12 and 13 for transport. This can easily give the impression that the parts are missing.

Important: The rails are inside side panels 12 and 13 during delivery and must be removed before assembly.

🔍 Please check the side panels carefully before assuming any parts are missing or disposing of the packaging material.

Assembly note
This step is not clearly shown in the current assembly video and instructions. We are already working on improving how it is presented so that the hidden assembly parts can be found more quickly.

📌 Overview according to the exploded diagram:

The top of the running surface is approx. 24 cm from the floor.

The sTread Lite treadmill is compatible with our Sportstech Live app. On iOS devices, the sTread Lite can also be paired with the Zwift app.

Hold your hand over the treadmill's control panel and swipe from right to left directly in front of the panel. This will turn the lighting on or off. You can conveniently control the lighting with this simple, contactless gesture.

The running surface measures 130 x 50 cm.

It is important to note that treadmills are best used with athletic shoes that have smooth, flat soles. Trail shoes or shoes with studs or rough soles can cause excessive wear, which may damage the equipment.

Exact power consumption depends on usage, but is typical for a treadmill in this class.

No, the treadmill is intended for indoor use.

The floor protection mat should measure at least 140 x 90 cm.

The maximum user weight is 150 kg.

Yes, the sTread Lite treadmill has an automatic incline function with 15 levels.

Refurbished devices are a cost-effective option for high-quality products, offered at a reduced price. These used products have either been tested by prospective customers or displayed in stores. Refurbished products have minor signs of use, but have been carefully inspected and reconditioned.

⚠️ Error SAFE – Safety Key

Description:
The safety key is not in place, or the magnet is too weak. Your treadmill will not start unless the key is positioned correctly.

Solution:
Check that the safety key is correctly inserted in its designated slot.
Check the magnet strength – if the magnet is weak, you can try using another magnet.
If that doesn't help, you will need a replacement safety key.

👉 Replacing it is easy to do at home – without voiding the warranty and much more convenient than returning the product. If this does not resolve the issue, we will be happy to collect your device under the warranty. Don't worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided that you have handled the device carefully and respectfully.

Applies to: all models with a safety key

⚠️ Error 1 – Cable Connection

Description:
The cable connection between the display, console, or PCB in the motor area may be loose, disconnected, or defective.

Solution:
Disconnect the device from the power supply.
Open the motor cover.
Check all plug connections: are they secure, and are any cables broken?
Reassemble the device and test it.

👉 If the problem persists, a replacement circuit board will probably be needed.
➡️ Replacing it is easy to do at home – without voiding the warranty and much more convenient than returning the product. If this does not resolve the issue, we will be happy to collect your device under the warranty. Don't worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided that you have handled the device carefully and respectfully.

⚠️ Error 2 – Motor or Control Board

Description:
The motor or control board needs to be replaced.

Solution:
👉 Order a motor or control board directly through the chatbot.

➡️ Replacing it is easy to do at home – without voiding the warranty and much more convenient than returning the product. If this does not resolve the issue, we will be happy to collect your device under the warranty. Don't worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided that you have handled the device carefully and respectfully.

⚠️ Error 3 – Speed Sensor

Description:
The speed sensor is defective or incorrectly positioned.

Solution:
Check the position of the sensor next to the motor.
If necessary, move the sensor slightly (distance from the magnet).
If this does not work → replace the motor or speed sensor.

👉 You can order spare parts directly through the chatbot.
➡️ Replacing it is easy to do at home – without voiding the warranty and much more convenient than returning the product. If this does not resolve the issue, we will be happy to collect your device under the warranty. Don't worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided that you have handled the device carefully and respectfully.

⚠️ Error 4 – Voltage Problem

Description:
The device is not receiving enough power, or the control board is defective.

Solution:
Disconnect the device from the power supply and wait a few minutes.
Open the motor cover and check the plug connections.
Plug the device directly into a wall outlet (do not use an extension cord).
As a test, switch off other power-hungry devices.
If the problem persists → replace the control board.

👉 You can order spare parts directly through the chatbot.
➡️ Replacing it is easy to do at home – without voiding the warranty and much more convenient than returning the product. If this does not resolve the issue, we will be happy to collect your device under the warranty. Don't worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided that you have handled the device carefully and respectfully.

⚠️ Error 5 – Control Board / Motor

Description:
In most cases, the control board needs to be replaced. If that does not help, the motor is defective.

Solution:
👉 Order spare parts directly through the chatbot.

➡️ Replacing it is easy to do at home – without voiding the warranty and much more convenient than returning the product. If this does not resolve the issue, we will be happy to collect your device under the warranty. Don't worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided that you have handled the device carefully and respectfully.

⚠️ Error 7 – Motor Overvoltage

Description:
This is often caused by the running belt being tensioned too tightly.

Solution:
Loosen the running belt (as described in the manual).
If necessary, retighten it slightly, but less than before.
If the problem persists → replace the motor.

👉 You can order spare parts directly through the chatbot.
➡️ Replacing it is easy to do at home – without voiding the warranty and much more convenient than returning the product. If this does not resolve the issue, we will be happy to collect your device under the warranty. Don't worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided that you have handled the device carefully and respectfully.

⚠️ Error 8 – Defective Drive Motor

Description:
The drive motor is probably defective.

Solution:
👉 Order the replacement motor directly through the chatbot.

➡️ Replacing it is easy to do at home – without voiding the warranty and much more convenient than returning the product. If this does not resolve the issue, we will be happy to collect your device under the warranty. Don't worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided that you have handled the device carefully and respectfully.

⚠️ Error 10 – Incline Motor

Description:
The incline motor needs to be replaced.

Solution:
👉 Order the spare part directly through the chatbot.

➡️ Replacing it is easy to do at home – without voiding the warranty and much more convenient than returning the product. If this does not resolve the issue, we will be happy to collect your device under the warranty. Don't worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided that you have handled the device carefully and respectfully.

⚠️ Error 11 – Incline Motor

Description:
The incline motor also needs to be replaced in this case.

Solution:
👉 Order the spare part directly through the chatbot.

➡️ Replacing it is easy to do at home – without voiding the warranty and much more convenient than returning the product. If this does not resolve the issue, we will be happy to collect your device under the warranty. Don't worry: if anything does not go as planned during replacement and the device is damaged as a result, we will of course take responsibility – provided that you have handled the device carefully and respectfully.

Video instructions on YouTube

Video instructions on YouTube

Video instructions on YouTube

Video instructions on YouTube