sWalk Lite Plus Treadmill FAQ

The top of the running surface is approx. 12.5 cm above the floor.

The device offers speeds of 1–12 km/h. With the bar raised, you can run at up to 12 km/h; with the bar folded down, it is suitable for walking at up to 6 km/h.

The sWalk Lite Plus can also be stored upright.

Your remote control only works in Walk mode when the treadmill is folded up. This makes it easier to use during light walking exercises. For more intensive workouts with the treadmill unfolded, use the controls on the treadmill.

The running surface measures 100 x 40 cm.

sWalk Lite Plus: The running belt has 5 layers.

It is important to note that treadmills are best used with sneakers that have a smooth, flat sole. Trail shoes or shoes with studs or coarse soles can cause excessive wear, which may damage the device.

Exact power consumption depends on how it is used, but is typical for a treadmill in this class.

No, the treadmill is designed for indoor use.

The floor protection mat should be at least 140 x 70 cm.

The maximum user weight is 150 kg.

Yes, the sWalk Lite Plus offers a 6% incline. The incline feet are located at the front, underneath the motor, and must be unfolded manually.

Refurbished devices are a cost-effective option for high-quality products, offered at a reduced price. These used products have either been tested by prospective customers or displayed in stores. Refurbished products may show minor signs of use, but have been carefully inspected and reconditioned.

⚠️ Error SAFE – Safety Key

Description:
The safety key is not in place, or the magnet is too weak. Your treadmill will not start unless the key is correctly in place.

Solution:
Check that the safety key is correctly inserted in its designated slot.
Check the magnetic strength – if the magnet is weak, you can try using a different magnet.
If that doesn't help, you will need a replacement safety key.

👉 The replacement can easily be carried out at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

Applies to: all models with a safety key

⚠️ Error 1 – Cable Connection

Description:
The cable connection between the display, console or PCB in the motor area may be loose, disconnected or faulty.

Solution:
Disconnect the device from the power supply.
Open the motor cover.
Check all plug connections: are they secure, and are any cables broken?
Reassemble the device and test it.

👉 If the problem persists, a replacement circuit board is probably required.
➡️ The replacement can easily be carried out at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 2 – Motor or Control Board

Description:
The motor or control board needs to be replaced.

Solution:
👉 Order a motor or control board directly through the chatbot.

➡️ The replacement can easily be carried out at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 4 – Voltage Problem

Description:
The device is not receiving enough power, or the control board is faulty.

Solution:
Disconnect the device from the power supply and wait a few minutes.
Open the motor cover and check the plug connections.
Plug the device directly into a wall outlet (do not use an extension cord).
Temporarily switch off other power-hungry devices.
If this does not help → replace the control board.

👉 You can order spare parts directly through the chatbot.
➡️ The replacement can easily be carried out at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 5 – Control Board / Motor

Description:
In most cases, the control board needs to be replaced. If that does not help, the motor is faulty.

Solution:
👉 Order spare parts directly through the chatbot.

➡️ The replacement can easily be carried out at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 7 – Motor Overvoltage

Description:
This is often caused by the running belt being too tight.

Solution:
Loosen the running belt (as described in the manual).
If necessary, tighten it slightly, but not as much as before.
If the problem persists → replace the motor.

👉 You can order spare parts directly through the chatbot.
➡️ The replacement can easily be carried out at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 8 – Faulty Drive Motor

Description:
The drive motor is probably faulty.

Solution:
👉 Order the replacement motor directly through the chatbot.

➡️ The replacement can easily be carried out at home – without voiding your warranty and much more conveniently than returning the device. If this does not resolve the issue, we will be happy to collect your device under warranty. Don't worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.