sTread Pro Treadmill FAQ

The distance from the top of the running surface to the floor is approx. 22 cm.

The sTread Lite treadmill has the Sportstech Live app integrated and cannot be connected to other apps.

Yes, an internet connection is required to use the device so you can register with the Sportstech Live app. Unfortunately, the device cannot be used without signing in to the app.

We recommend cleaning your treadmill every few months. Dust can build up inside the motor area, which is completely normal for treadmills. Regular cleaning helps ensure the product lasts longer.

Here are the steps you should follow:

1. Switch off the device and disconnect it from the power supply.
2. Wait two minutes for any residual current to fully discharge.
3. Carefully unscrew the motor cover.
4. Clean the inside to remove any dust and dirt that could block the ventilation.
5. Lubricate the treadmill with silicone oil according to the instructions in the manual.
6. Secure all parts again and test the device.

Please note: Your intervention will not affect your warranty/guarantee and is part of a routine maintenance procedure.

The running surface measures 150 x 50 cm.

It is important to note that treadmills are best used with trainers that have a smooth, flat sole. Trail shoes or shoes with studs or rough soles can cause excessive wear, which may damage the device.

Exact power consumption depends on usage, but is typical for a treadmill in this class.

No, the treadmill is designed for indoor use.

The floor protection mat should measure at least 185 x 90 cm.

The maximum user weight is 150 kg.

Yes, the sTread Lite treadmill has an automatic incline function with 15 levels.

Refurbished devices are a cost-effective option for high-quality products, offered at a reduced price. These used products have either been tested by prospective customers or displayed in stores. Refurbished products may show minor signs of use, but have been carefully inspected and overhauled.

⚠️ Error SAFE – Safety Key

Description:
The safety key is not in place or the magnet is too weak. Your treadmill will not start unless the key is correctly positioned.

Solution:
Check that the safety key is correctly inserted in its designated slot.
Check the magnetic force – if the magnet is weak, you can try using another magnet.
If this does not help, you will need a replacement safety key.

👉 You can easily replace it at home – without losing your warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don’t worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

Valid for: all models with a safety key

⚠️ Error 1 – Cable Connection

Description:
The cable connection between the display, console or PCB in the motor area may be loose, disconnected or faulty.

Solution:
Disconnect the device from the power supply.
Open the motor cover.
Check all plug connections: are they secure, and are any cables broken?
Reassemble the device and test it.

👉 If the problem persists, a replacement circuit board is probably required.
➡️ You can easily replace it at home – without losing your warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don’t worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 2 – Motor or Control Board

Description:
The motor or control board needs to be replaced.

Solution:
👉 Order a motor or control board directly via the chatbot.

➡️ You can easily replace it at home – without losing your warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don’t worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 3 – Speed Sensor

Description:
The speed sensor is faulty or incorrectly positioned.

Solution:
Check the position of the sensor next to the motor.
If necessary, move the sensor slightly (distance from the magnet).
If this does not work → replace the motor or speed sensor.

👉 You can order replacement parts directly via the chatbot.
➡️ You can easily replace it at home – without losing your warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don’t worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 4 – Voltage Problem

Description:
The device is not receiving enough power, or the control board is faulty.

Solution:
Disconnect the device from the power supply and wait a few minutes.
Open the motor cover and check the plug connections.
Connect directly to a wall socket (do not use an extension cord).
Try switching off other power-intensive devices.
If the issue persists → replace the control board.

👉 You can order replacement parts directly via the chatbot.
➡️ You can easily replace it at home – without losing your warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don’t worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 5 – Control Board / Motor

Description:
In most cases, the control board needs to be replaced. If this does not help, the motor is faulty.

Solution:
👉 Order replacement parts directly via the chatbot.

➡️ You can easily replace it at home – without losing your warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don’t worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 7 – Motor Overvoltage

Description:
This is often caused by the running belt being too tight.

Solution:
Loosen the running belt (as described in the manual).
If necessary, tighten it slightly, but less than before.
If the problem persists → replace the motor.

👉 You can order replacement parts directly via the chatbot.
➡️ You can easily replace it at home – without losing your warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don’t worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 8 – Faulty Drive Motor

Description:
The drive motor is probably faulty.

Solution:
👉 Order a replacement motor directly via the chatbot.

➡️ You can easily replace it at home – without losing your warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don’t worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 10 – Incline Motor

Description:
The incline motor needs to be replaced.

Solution:
👉 Order the replacement part directly via the chatbot.

➡️ You can easily replace it at home – without losing your warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don’t worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

⚠️ Error 11 – Incline Motor

Description:
The incline motor also needs to be replaced in this case.

Solution:
👉 Order the replacement part directly via the chatbot.

➡️ You can easily replace it at home – without losing your warranty and much more conveniently than returning the product. If this does not resolve the issue, we will be happy to collect your device under warranty. Don’t worry: if anything does not go as planned during the replacement and the device is damaged as a result, we will of course take responsibility – provided you have handled the device carefully and respectfully.

Video guide on YouTube

Video guide on YouTube

Video guide on YouTube

Video guide on YouTube